Donors & Consumers | TrustMeUp | Help Center

TrustMeUp | Help Center

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Donors & Consumers

Donors & Consumers

Frequently Asked Questions from Digital Consumers & Donors

Profile Management

How can I fill out personal information?

How can I cancel the account?

How can I donate?

How can I choose a favorite charity?

How can I download the donation receipt?

Where can I see my donations?

Can I donate without registration?

How to make Purchases

How can I see my purchases?

How can I ask for a refund after a purchase?

What are the return and withdrawal policies?

Can I make purchases without registration?

General Information

Will you save the credit card details?

Which currencies are valid on the platform?

What payment methods do you accept?

Consumer and Donor Customer Service

How can I contact you?

How can I contact the digital banking help desk?

FAQ for Donors & Consumers

How do I log into TrustMeUp?

Can I do an anonymous donation?

How can I make a donation?

Will you save my credit / debit card details?

Is my donation tax deductible?

How do I make a donation to a charity?

How and where can I spend my earned PACs?

How can I contact customer support?

Can I request a refund for a purchased product?