TrustMeUp | Help Center

Charities

Frequently Asked Questions from Charities

Registration and Membership

How to join TrustMeUp?

Profile Management

How to recover the password?

How to complete the profile?

Donation Typology and Management

How to download donation reports?

How can I see the donations received?

What donation methods do you offer?

What does "Donate By Shopping" mean?

How often are transfers from Stripe to my checking account?

What does "Donate, Receive and make Shopping" mean?

What does "favorite charity" mean?

Passion Coins: what they are and how to use them

How do I earn PACs as a Charity?

How do I spend my PACs as a Charity?

Dashboards and Campaigns

How can I change the logo of my Charity?

How to access the dashboard?

How can I add images to my campaigns?

How to create a campaign with a confirmation code (voucher).

How to create an event with confirmation code (voucher).

What is the welcome kit and how to assign it?

Customer service for charities

Who can I contact for a new membership?

How can I contact customer assistance?