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Frequently Asked Questions from Charities
Ana Giunashvili avatar
By Ana1 author18 articles

Registration and Membership


How to join TrustMeUp?

Profile Management


How to recover the password?
How to complete the profile?

Donation Typology and Management


How to download donation reports?
How can I see the donations received?
What donation methods do you offer?
What does "Donate By Shopping" mean?
How often are transfers from Stripe to my checking account?
What does "Donate, Receive and make Shopping" mean?
What does "favorite charity" mean?

Passion Coins: what they are and how to use them


How do I earn PACs as a Charity?
How do I spend my PACs as a Charity?

Dashboards and Campaigns


How can I change the logo of my Charity?
How to access the dashboard?
How can I add images to my campaigns?

Promotion


What is the welcome kit and how to assign it?

Customer service for charities


Who can I contact for a new membership?
How can I contact customer assistance?
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