TrustMeUp

Support

Frequently Asked Questions from Charities

Charities

How to join TrustMeUp?

Registration and Membership

How to recover the password?

How to complete the profile?

Profile Management

How to download donation reports?

How can I see the donations received?

What donation methods do you offer?

What does "Donate By Shopping" mean?

How often are transfers from Stripe to my checking account?

What does "Donate, Receive and make Shopping" mean?

What does "favorite charity" mean?

Donation Typology and Management

How do I earn PACs as a Charity?

How do I spend my PACs as a Charity?

Passion Coins: what they are and how to use them

How can I change the logo of my Charity?

How to access the dashboard?

How can I add images to my campaigns?

How to create a campaign with a confirmation code (voucher).

How to create an event with confirmation code (voucher).

Dashboards and Campaigns

What is the welcome kit and how to assign it?

Promotion

Who can I contact for a new membership?

How can I contact customer assistance?

Customer service for charities

Buyer Terms

Charity Terms

Donors Terms

Merchant Terms

PACs Rules

Find answers and get help from Intercom Support and Community Experts

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